This agreement is made between the student or parent/guardian on behalf of the student (if the student is under the age of 18) and IEP Spanish Ministry. This ministry aims to help a broad age bracket, from young children all the way through to mature aged adults to improve their second language. We ask for all students to cooperate and for parents to support their child if the student is under the age of 18, so that together one can achieve their goals.

GROUP CLASSES

• Places are limited and a booking is required before attending.
• Classes may not be open if the minimum required number of students is not met.

Student or Parent’s Commitment:

• • Ensure that the student attends each session and studies according to the teacher’s guidance.

• • If a class is taken at our location, parents/guardians must remain in the hall, while students are in class. (In case your child needs your help during the lesson, or the teacher needs to talk to you).

• • If the class is taught after school at any school campus children must arrive at the designated classroom by the college and parents will pick up children at the end of the class from the classroom.

• • Notify the teacher or office as soon as possible if the student is unable to attend class.

• • Ensure that the student completes his/her homework.

• • Keep the instructor informed, by email, phone, text, or in-person of any circumstances that could impact on student’s study progress.

• • I agree to notify the teacher when my child is to be collected by any person other than those listed on the enrolment form in accordance with the services policies and procedures.

Fees and Charges:

• • Fees are payable in advance before the commencement date, payment must be made in total for the full term.

• • Enrolments after the first day of class are subject to availability.

• • If a student would like to cancel the course, she/he must notify the office and fill out the withdrawal form. If the student fails to report to the office of their intention of withdrawing the full amount of the course will be charged.

• • If a student withdraws from the course once it has already commenced, he/she must pay for the number of classes attended and the remaining amount will be refunded.

• • Payments not received by the due date (First class of the term), may be required to forfeit their place to those on the waiting list. This is at the discretion of IEP Spanish Ministry.

• • Please be aware that there will be no cash taken and that all payments must be made by Direct Deposit to our bank account.

NO OBLIGATION FREE TRIAL CLASS

IEP Spanish offers a no obligation free trial class for anyone booking with us for the first time.

You may book your free trial with no obligation to continue, however, if you do choose to keep going with the activity then you will be asked to pay for the trial class and the remaining classes if you enroll after the commencement of the term.

Make-up lesson

Each student is entitled to only 1 make-up lesson per term. To be eligible for a make-up lesson, families must email or phone IEP Spanish Ministry prior or on the same day of the lesson. Make-up lesson will be credited towards term fees for next term.  Please note that make-up lessons are not to be exchanged for refunds.

Liability:

• • I will inform the teacher if the student suffers from any ailment or illness that may affect other students or if the student requires any special medical attention.

• • If the teacher determines that the student needs medical attention and for any reason, the parent/guardian cannot be contacted, I authorize the teacher to seek medical attention at my cost.

• • The parent provides a written consent to disclose the private information to another person; or
  • As may be required or authorised by or under an Australian law or a court /tribunal order.

PRIVATE CLASSES

Parental Agreement: 

• Tutoring should only take place in a public part of the home or in a public space (library) or at our location 1a/70 Raynham Street, Salisbury, Brisbane, QLD 4107. If the student is a child a parent or responsible adult must be present.
• Tutoring should never take place in the student’s bedroom.
• At the end of each session that takes place within a students’ home the student or a responsible adult, who was present in the home throughout the duration of the tutoring, should sign off the session as having been conducted appropriately and in a public space. If the tutoring was conducted in the Centre (IEP Spanish Ministry) the session should be signed off as well.
• I understand that the tutor cannot teach the class when the student is experiencing any infectious disease or illness. I understand that the tutor may refuse to come back into tutoring without medical clearance. 
• I will inform the tutor at least 2 hours in advance the student will not be able to attend the class. Otherwise, fees need to be paid in full.
• I agree to work in partnership with the tutor to support the best outcomes ensuring that planning the class is specific to the student’s needs and interests. 
• I understand that it is my responsibility to inform the IEP Spanish Ministry office of any changes to booked hours, change of address or telephone numbers, emergency contacts, or cancellation of tutoring. 
• I agree to pay the fees to the IEP Spanish Ministry office as discussed and agreed. I understand the student is not entitled to ongoing tutoring when fees are overdue. 
• I understand this agreement can be terminated by either myself or my tutor with 2 weeks’ notice.

• I agree that the hours agreed for tutoring can only be changed with the approval of the IEP Spanish Ministry officer. 

• Please be aware that there will be no cash taken by our tutors and that all payments must be made by Direct Deposit to the IEP Spanish Ministry bank account. Each student is entitled to only 1 make-up lessons per term.

• I understand that to have a make-up lesson, the student must email or phone IEP Spanish Ministry at least two hours before the commencement of the class.

• I understand that in case of a student having to cancel the class and the tutor is not available to make the class any other day of the established day, the Make-up lesson will be credited towards term fees for the next term.

• I agree that make-up lessons are not to be exchanged for refunds.

Tutor Agreement: 

• In the event of myself experiencing any infectious illness, I will notify you as soon as possible.
• I will inform you in advance if I am unable to provide tutoring. The office will endeavor to find an alternate tutor, if available. Otherwise, I will need to arrange a different date and time to teach the class.
• I will take an integrated holistic approach to foster your wellbeing and provide a rich learning experience to maximize the student’s capacity for learning. 
• I will work collaboratively with you to build a strong partnership ensuring that we understand each other’s expectations.
• I will respect your role as your child’s first and most important teacher and will work collaboratively with you to build a strong partnership ensuring that we understand each other’s expectations. 
• I will maintain privacy and confidentiality about you, your family and child unless it is in relation to the safety and wellbeing of your child. 

IEP Spanish Ministry Agreement: 

• If tutoring is conducted in the centre (IEP Spanish Ministry) it should be conducted in rooms where the door should be open so that the tutoring can be viewed and heard. 
• Comply with the National Law and National Regulations or other applicable tutoring laws (for example, state or territory licensing laws) 
• Ensure, to the best of the IEP Spanish Ministry’s ability, that all our tutors provide the education designed to meet your child’s individual learning outcomes.
• Terms and conditions are subject to change at any time.